Warranty And Returns

 

​​​​​​Purchases made from mactools.com and from Distributors of Mac Tools products are covered under various warranty periods. Mac Tools warranties products through our Distributor network.  If you currently are not serviced by a distributor, items can be returned for warranty directly to Mac Tools.   


Send your warranty items to:

Consumer Warranty Returns
Mac Tools
4380 Old Roberts Road
Columbus, Ohio 43228

Items will be evaluated and those accepted under Mac Tools Warranty  will be replaced.  Allow 2 to 3 weeks for processing and replacement.

All Returns should include:

  1. A list of the tools that you are returning. (Use item numbers or a description of the tool.)
  2. Your Name, Address, and Phone Number. (Items cannot be returned to a PO Box, include a physical address.)

**Please keep your tracking number for future reference and you may consider insuring your package in the event of damage or theft.

Product Changes

Mac Tools reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred, or to replace any previously sold or transferred product with the updated product. Mac Tools also reserves the right to discontinue the availability of any products at any time, at Mac Tools' sole discretion.

30-Day Internet Purchase Return Policy

30 day return policy for a full refund ​regarding purchases made on mactools.com (excludes National Accounts).

  • A Material Return Authorization (MRA) is required for the return – contact Mac Tools at 800.MACTOOLS
  • Product must be received with all included parts and manuals
  • Upon receipt, credit will be applied to the original credit card​​

Products Shipped in Error or Defective from mactools.com

For products purchased on mactools.com that were shipped to you in error or defective, Mac Tools will ship the correct product or replace the defective product upon notification.

  • ​A Material Return Authorization(MRA) is required to return items – contact Mac Tools by calling 800.MACTOOLS
  • We will send you a return shipping label
  • Upon receipt, credit will be applied to the original credit card

Limited Warranty

Mac Tools warrants any of its manufactured products for the expected life of the product against deficiency in material or workmanship. 
This warranty is subject to the disclaimers and limitations on liability described below. This LIMITED WARRANTY gives you specific legal rights. You may also have other rights, which vary by state. Some states do not allow the limitation or exclusion of incidental or consequential damages, or the duration of implied warranties.

Disclaimers and Limitations

This LIMITED WARRANTY does not extend to a product manufactured by Mac Tools that in Mac Tools' judgment was improperly used, altered, abused, or repaired by others.  Products not manufactured by Mac Tools are not warranted by Mac Tools.  The exclusive warranty on products distributed by Mac Tools are provided by the manufacturing supplier.

There is no warranty that extends beyond those described herein.  Mac Tools makes no representations of any other kind, express or implied, regarding products manufactured or distributed, of merchantability, fitness for a particular purpose, or any other matter.  Mac Tools is not liable for incidental or consequential costs or losses incurred by the product purchaser or user.  The foregoing provision concerning the exclusion or limitation of certain damages is not applica​ble to New Jersey residents with respect to punitive damages, loss of data, and loss of or damage to property.

Agents of Mac Tools have no authority to make representations of any sort beyond those contained herein. 

The product price is in consideration of limiting Mac Tools liability for products manufactured or distributed.