Repair Instructions

 

​​​​​Customer Repairs 

Mac Tools operates a world class repair center for repairing air tools and some electronic tools. If you do not have a distributor servicing your shop you can send items directly to Mac Tools for repair.  

Warranty Repair

  • Mac Tools will repair your tool to the manufacturer’s specifications.  On occasion, your tool may be replaced and the original tool will not be returned to you.
  • Warranty Repairs require a copy of the bill of sale or a warranty card on file
  • Contact Mac Tools(800.MACTOOLS) to determine if your tool qualifies for warranty repair

Non-Warranty Repair

  • Guaranteed Repair Rates have been established for most tools. Guaranteed Repair pricing can be obtained by calling 800.MACTOOLS
  • Guaranteed Repair Rates ensure that your tool is completely disassembled, evaluated, worn parts are replaced, and it is repaired and tested to manufacturer’s specifications.
  • If your tool is not on our Guaranteed Repair Rate list, Mac Tools will provide a cost estimate to repair your tool. Estimates require that the tool is sent into our Repair Center for a thorough evaluation.
  • Some tools must be sent to an authorized Mac Tools vendor for repair. These vendors may charge an inspection fee for tools returned unrepaired.  Approval will be required before your tool is sent to one of these vendors.
  • Mac Tools will pay for shipping back to you for all Warranty and Non warranty Repairs.
  • All repairs require a valid credit card number before an estimate is completed

Instructions to Send in a tool for repair

Contact Mac Tools (800.MACTOOLS) with a valid credit card number.

All Returns should include:

  1. A list of the tools that you are returning. (Use item numbers or a description of the tool.)
  2. Your Name, Address, e-mail and Phone Number. (Items cannot be returned to a PO Box, please include a physical address.)
  3. A description of the problem you are having with the tool.

For air tools:
DO NOT send in any accessories including air nipples and boots

For electronic equipment:

All components must be sent in to diagnose the problem including batteries, cables and all attachments.

Send to:
Mac Tools
Attn: Repair Center
4380 Old Roberts Road
Columbus, OH 43228