Mac Credit FAQs

How can I apply for Mac Credit?

See your local Mac Tools Distributor to fill out a quick and easy application. In a matter of minutes, you can use your new Mac Credit to purchase everything from apparel, to tools, to storage.

What are the key benefits of my account?

  • Generous, dedicated credit lines based on creditworthiness
  •  Low minimum monthly payments or weekly payments on the truck
  •  No annual fee
  •  Ability to finance all purchases using Mac Credit
  •  Accepted at all Mac Distributors
  •  Quick, subsequent purchases without additional paperwork
  •  Free Online Account Management

Can I use my new account immediately?

Yes. You can begin making purchases upon approval.

Where can I use Mac Credit?

You can use your account with any Mac Tools participating Distributor.

What can I purchase with Mac Credit?

You can purchase any Mac Tools product that your participating Mac Tools Distributor sells.

What is the interest rate on Mac Credit?

A variable Annual Percentage Rate will be assigned to your account upon approval. This variable rate is based on Prime Rate. See your Initial Disclosure Statement provided at application for details.

How do I change or obtain general information about my Mac Credit account?

To change your billing address or phone number; to ask questions about your billing statement or payments Call Transend at 833-378-3841 You may also check your balance, recent transactions and payment activity by using Online Account Management via Portal.Transend.io

Is there an annual fee on Mac Credit?

No. Mac Credit does not have an annual fee.

Where should I send my payments?

You will have 3 options to make a payment, which are all listed on your billing statement. For additional information, please call Customer Service at 1-866-936-0601. 

  1. Online via the Mac Credit Customer Portal - portal.transend.io
  2. Phone by calling Transend at 1-833-378-3841
  3. Mail payments to:

TRANSEND FINANCIAL, INC. 
PO BOX 7988 
CAROL STREAM IL 60197-7988

*Please write your Mac Credit account number on your check to avoid any interruption with the payment processing.

Can I pay the Distributor directly for purchases made with Mac Credit?

YES!

Whom do I contact regarding errors on my Mac Credit bill?

PMT amount / Interest charges – Transend  1-833-378-3841

Returns / Purchases – speak with your Mac Tools DST or contact Mac Tools Customer Support

Can I make weekly payments on Mac Credit?

YES!

Can I make payments via ACH or direct debit?

Yes, you may make payments using direct debit. We can accept payments via ACH. If an account holder would like to initiate an ACH transfer from their bank, Mac Credit will provide them the account information necessary to do so. 

What is the minimum payment on my account?

Your repayment will be amortized over 65 months.